Preview（腕試し）

Tomoko: Boy, I'm really angry today.

Gary: What's wrong?

Tomoko: Well, I bought a new VCR and it broke just two weeks after I got it. It came with a warranty, so I tried to get the company to fix it, but their after-service is really bad. I called them today and they said it will take three weeks for them to fix it.

Gary: I'm sorry to hear that. By the way, is after-service Japanese-English?

Tomoko: I guess so. What do you say in English?

Gary: Well, the service comes after the sale, so we say:

A. after-selling service

B. after-sale service

C. later-care support

D. after-caring help

Quick Glossary （用語辞典）

warranty = 保証

VCR = ビデオ

expire = 期限がくる

Explanation （説明）

In English, this is usually called after-sale service (North American English) or after-sales service (British English).

Examples（例文)

John bought his computer because it was the cheapest one in in the store, but he soon found out why it was so cheap: the after-sale service was terrible.

One day John took his computer in to get it fixed (his sixth trip to the service center!), and he decided to complain about the company's after-sale service. The technician just laughed and said, "Well, that's what you get for buying such a cheap computer!"

Exercises （練習）Choose the word that best completes the sentence.

1. When you buy any expensive product such as a VCR or a computer, you had better hope the company has good:

A. after-service

B. after-sales service

C. after-sale service

D. both B & C

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2. You can't get after-sale service after your ____________ has expired.

A. warrant

B. warrantee

C. warranty

D. good karma